Should you require urgent assistance with your PC or laptop, and provided you still have internet access on your device, then we can provide secure remote support.
This service is charged at the below hourly rate:
Before using this facility please call us first on 0808 264 0840 for advice.If you have already spoken to one of our Helpdesk technicians then please download our support applet. When you click the link (depending on which browser you are using) you should see something similar to the image below:
Click here to Download now!
Please select the Run option when prompted on your computer.
After a short while you should then see our Remote Control applet, as below:
Please liaise with the Helpdesk technician and they will request the numbers from the 'Your Id' field and also the 'Password' field to gain control of your PC or laptop*
*This service is not covered by our 'No fix, no fee' policy
Wood lane, Kingsnorth, Ashford, Kent, Tn23 3aq.